FAQ

• What happens when my free trial expires?
• What are the current tiers of the cloud storage plans?
• What happens to my video footage after the 1-day, 2-day, 7-day or 30-day time period?
• Why can't I log into Sengled.com with the same account that I use for my Snap app?
• Can I change my cloud storage plan at any time?
• How do automatic payments work?
• How do I cancel my paid cloud storage plan?
• What happens to my paid cloud storage plan if I delete one of my Snap bulbs from my account and return it to the store?
• What happens to my paid cloud storage plan if I instruct customer support to delete my Snap app account?
• What happens to my paid cloud storage plan if my Smart LED with Security Camera gets stolen?
• How do I update my credit card information?
• What happens to my video footage if I downgrade from a 7-Day Cloud Plan to a 1-Day Cloud Plan?
• If I upgrade from the 1-Day Cloud Plan to the 7-Day Cloud Plan, will I immediately regain access to footage from the last seven days?
• What happens if I have enabled automatic payments and my credit card expires or is declined?