FAQ

• Does Sengled include free cloud storage for our video files with the purchase of a Snap bulb?
• What happens when my free trial expires?
• What are the current tiers of the cloud storage plans?
• What happens to my video footage after the 1-day, 2-day, 1-week or 30-day time period?
• Why can't I log into Sengled.com with the same account that I use for my Snap app?
• Can I change my cloud storage plan at any time?
• How do automatic payments work?
• How do I cancel my paid cloud storage plan?
• What happens to my paid cloud storage plan if I delete one of my Snap bulbs from my account and return it to the store?
• What happens to my paid cloud storage plan if I instruct customer support to delete my Snap account?
• What happens to my paid cloud storage plan if my Snap gets stolen?
• What happens if I have enabled automatic payments and my credit card expires or is declined?
• How do I update my credit card information?
• What happens to my video footage if I downgrade from a 1-Week plan to a 1-Day plan?
• If I upgrade from the 1-day plan to the 1-week plan, will I immediately regain access to footage from the last seven days?