FAQ

• Can I install a Smart LED with Security Camera in a motion-activated light fixture?
• What is the minimum required upload bandwidth (WiFi upload speed) for a Smart LED with Security Camera?
• Do I need an app to control Smart LED Security Camera?
• What kind of WiFi network does a Smart LED with Security Camera require?
• Can I record video locally with the Smart LED with Security Camera?
• Is customer data encrypted?
• Will the Smart LED with Security Camera still record video if the light is fully dimmed/turned off?
• Is the Smart LED with Security Camera outdoor rated? If so, what is it rated?
• Does Smart LED with Security Camera work on 2.4 GHz or 5 GHz WiFi bands?
• How do I subscribe to a paid cloud storage plan?
• How do I move a Smart LED with Security Camera to another account (i.e. I  want to give it to a friend)?
• Why is the live video stream showing a purple color at night from some of my Smart LED with Security Cameras? Is this why they are also failing to switch to night vision mode?
• At night, the Smart LED with Security Camera switches in and out of the night vision mode constantly. Why is that?
• When I go to the replay screen, why are some historical videos intermittent?
• I'm getting too many motion detection clips under the “Security” tab from snow, rain, bugs, and/or cars. Is there any way to filter that out?
• I have motion detection enabled, there are motion clips generated under the “Security” tab, but I am not receiving notifications. What could be going on?
• I can see live video but motion or video replay is not enabled. What is going on?
• I was able to connect my Smart LED with Security Camera to my WiFi router and it was working just fine until It suddenly stopped working! What should I do?
• I was able to connect my Smart LED with Security Camera to my WiFi router, but there Is no video streaming, or video streaming is intermittent at best. What could be going on?
• What is the significance of the small colored (red or blue) LED indicator light on the Smart LED with Security Camera?
• How do I know if my Smart LED with Security Camera has been factory reset/in pairing mode?
• After I changed the WiFi password on my router, my Smart LED with Security Camera stopped working, why?
• While trying to pair a Smart LED with Security Camera for the first time, I keep receiving a prompt on my phone saying that the camera's network has no internet access. What should I do?
• I’m having issues getting my router to show up in the WiFi network list when trying to pair my Smart LED with Security Camera! What’s going on?
• What’s the best way to initially setup my Smart LED with Security Camera?
• What kind of internet bandwidth/WiFi signal strength is recommended?
• Can I install smart LED with Security Camera in a fixture with another floodlight?
• I forgot my password, how do I reset it?
• How do I reset Snap?
• Does Sengled include free cloud storage for our video files with the purchase of a Smart LED with Security Camera bulb?