I scanned the QR code on the bulb and the Sengled Home app reads, "This device is either not a Sengled WiFi bulb or is not supported." What is going on?

The issue itself looks like this: 



The cause of this issue is related to scanning the QR code of a Smart LED bulb after selecting the "Smart WiFi Bulbs" option in the Sengled Home app. 

Check the M/N of the bulb; below is a picture of where the M/N is located:


If and only if the M/N of the bulb begins with a "W" and the bulb has a QR code, do you have a Smart WiFi LED bulb. 

We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub.

The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. 


After pressing "Add Device" in the Sengled Home app, you have to choose which product you would like to add to your hub.

If you have one of the Smart LED line of bulbs, you would choose "Smart LED Lights (Need Hub)".



Generally speaking, if the M/N of your bulbs starts with an "E" or a "Z" and the bulb has a QR code sticker on it, you have a Smart LED product which does require a hub in order to be used. 

If you want to use the Sengled Home app to control the bulbs, you would need a Sengled hub. 


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