It has been brought to our attention that the manufactured LABEL on some of our boxes has been created with errors in the QR code. The systemic publishing has been corrected in upcoming labels, but the QR code on the BULB itself is correct! The best thing to do is to:
- IF you still have a problem scanning, reset the light bulb.(https://support.sengled.com/hc/en-us/articles/219648347-How-do-I-reset-an-Element-bulb-)
- Add Bulb in App by scanning the code on the bulb ITSELF (https://support.sengled.com/hc/en-us/articles/115000368627-Adding-Bulbs-to-the-Hub)
- Then it should work for you!