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Alexa keeps saying "Sorry I could not find a device or group named [your device's name] in [your Amazon name's] profile." What is causing this?

First, check to see if your device is online in Alexa. Offline devices in Alexa will have the word "(Offline)" beside them in the Smart Home tab.

Next, check to see that you have renamed the Element bulbs in the Element app. The default names given to the bulbs in the Element app are difficult for Alexa to parse. We therefore highly recommend that you rename your Element bulbs. To learn how to rename your bulbs, consult step 4 of the Using Element With Amazon Alexa guide. 

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