Ensure that the bulb has been removed from any previous hubs. If the bulb is still associated with a hub, log into the associated Element account, navigate to the Device tab and delete the bulb in question from that hub. Before adding the bulb to a new hub, you must first factory reset it.
I scanned the Element box QR code and it said it was not a Sengled product. What do I do?
It has been brought to our attention that the manufactured LABEL on some of our boxes has been created with errors in the QR code. The systemic publishing has been corrected in upcoming labels, but the QR code on the BULB itself is correct! The best thing to do is to:
- IF you still have a problem scanning, reset the light bulb.(https://support.sengled.com/hc/en-us/articles/219648347-How-do-I-reset-an-Element-bulb-)
- Add Bulb in App by scanning the code on the bulb ITSELF (https://support.sengled.com/hc/en-us/articles/115000368627-Adding-Bulbs-to-the-Hub)
- Then it should work for you!