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Router Requirements

  • Your router must support 2.4 GHz Wi-Fi (Element will not work with 5 GHz Wi-Fi networks). Also its name (SSID) and its Wi-Fi password must be a combination of the following characters: uppercase and lowercase letters (Aa–Zz), numbers (0–9), and symbols (~!@#$%^&*=`|()_+{}[];'<>,.?:-/space). Supported Wi-Fi passwords can also contain the " symbol and have to be between 8 and 31 characters long. They also must not begin or end with spaces. Spaces in the middle of the password are acceptable.
  • If you change your router’s password, you will need to remove all hubs from your account, reset them and then re-add them as normal.
  • If you replace your router with a different model (even if you keep the same SSID and password as the old one), you will need to remove all hubs from your account, reset them and then re-add them as normal.
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