Menu

Why are my bulbs still appearing in the app as "online" even after I turned them off?

If the bulbs are too far away from the hub when they are switched off, they will not have enough power to send a signal that reports their status as "off." Also, if they are controlled by a dimmer switch, they may not report themselves correctly. However, our cloud checks on the status of the Element bulbs from time to time. If our cloud failed to hear from any bulb for up to 27 minutes, it will report the bulb as "offline".

Was this article helpful?
>Yes, it was!
>Not really
Great! Thanks for your feedback :)

Can't Find What You're Looking For?

Send us a message