If your Snap was previously working and suddenly stopped, it may have temporarily lost connection to your router. Power cycling your Snap will usually resolve the issue. If that did not restore the connection, try power cycling your router. We do not recommend resetting and re-pairing the Snap unless you have tried both other options.
- How do I subscribe to a paid cloud storage plan?
- How does one move their Snap to another account? I.e. if they want to give it to a friend?
- Why is the live video stream showing a purple color at night from some of my Snaps? Is this why they are also failing to switch to night vision mode?
- At night, Snap switches in and out of the night vision mode all the time.
- When I go to the replay screen, why are some historical videos intermittent?
- I'm getting a lot of false motion detections under “Security” from falling snow, rain, bugs, and cars. Is there any way to filter that out?
- I have motion detection enabled, there are motion clips generated under “Security” but the app doesn’t seem to notify me in any way?
- I can see live video but motion or video replay is not enabled.
- I was able to connect Snap to my Wi-Fi router and it was working just fine until it suddenly stopped working! What should I do?
- I was able to connect Snap to my Wi-Fi router, but there is no video streaming, or video streaming is intermittent at best.
