If the small colored LED on the face of your Snap is red, then your camera has been factory reset and is in pairing mode.
At that point, the camera would have to be setup like a new camera.
For a step-by-step guide on how to set the camera up, please see our tutorials:
Installing a Smart LED with Security Camera (Snap): https://support.sengled.com/hc/en-us/articles/360020525533-Installing-a-Smart-LED-with-Security-Camera-Snap-
Installing a Smart LED with Security Camera G2 (Snap 2): https://support.sengled.com/hc/en-us/articles/360020524433-Installing-a-Smart-LED-with-Security-Camera-G2-Snap-2-